Create Help Desk Tickets

Once logged in, there is a button “Where can you get help?” with an envelope icon.  Click this icon in the lower right hand corner of the screen at any time. 

Once clicked, the help desk portal appears.

Type in your Question Title in the first box on the right.

Select the category for your question from the pull down box.  This is to assist the administrator with identifying which part of the questionnaire is needed.

In the question body, type as much information as possible explaining the issue you require help with.  If you have not entered your name and contact information into the questionnaire, please ensure that you include it in the question body.

Once the help desk ticket is filled out, press the “Save or Submit my Question” button to send it to the administrator assigned to your questionnaire.

You will receive a response within three working days. 

To view that response, log back into the questionnaire via the icon, and re-click on the help button in the lower right hand corner to view your help desk ticket. 

Please Close the ticket once you are satisfied the Department of Statistics has answered your question.